We love to help out in any way we can.
If you are having difficulty placing an order yourself over the website, please give us a call at (818) 760-2045. Our support line is open 10am to 6pm PST (that's 1-9pm in New York, 6pm-2am in London, 5am-1pm in Sydney).
When placing an order over the phone we need to ensure you have given us permission to run your card. We're going to send you an email or on-site message while on the phone with you, confirming some details (your order number, the charge, and authorization to run your card). You'll be asked to reply to this email with a simple "Thanks" or "Got it".